Josh Cansler
Commissioner of Public Works
Town Hall, Room 203
Sewer Division, (518) 439-4955, option 1
Water Division, (518) 439-4955, option 1
E-mail:

GLOSSARY OF TERMS

WATER BILLING RATES - Effective January 1, 2010

(1 CF = 7.48 gallons)

Service Fee: $4.64 to cover administrative and billing costs for all services by location

SEWER BILLING RATES - 2010

BASIC SERVICE
This is a charge to cover costs for meter reading and billing.  This charge is the same regardless of how much water and sewer is used during the billing period.

BILLING QUESTIONS
Contact our Customer Service Department at (518) 439-4955 option 1 then option 2 then option 1, Monday through Friday, 8:30 a.m. to 4:30 p.m.  To better serve you, please have your account number and inside water meter reading when calling.
You MUST contact our Customer Service Department with your billing questions at least fifteen (15) days before the Due Date on your bill so that any billing changes can be made before a penalty is assessed.

Frequently Asked Questions Regarding New Billing

Overview of Sewer Fund Charges and Taxes

IMPORTANT PAYMENT INFORMATION
Please write your account number on your check or money order and make payable to Receiver of Taxes.

AUTOMATIC PAYMENT OPTION
Never worry about being late or missing a payment.  The Town of Bethlehem Water/Sewer District can automatically deduct your bill from your designated financial account each quarter on the due date that appears on your bill.  You will continue to receive your quarterly water/sewer bill indicating your consumption, amount owed and due date.  The total amount of your bill will be automatically and electronically deducted from your designated financial account each quarter on the BANK DRAFT DATE that appears on your bill and is transferred to the Town of Bethlehem Water/Sewer District.  In addition, you would receive notice of the transfer on statements provided to you by your financial institution.  

If you want to use auto-pay for your next payment, you need to enroll before the bills are generated.  When you sign up, a system test is performed to verify your account information.  If you opt to sign up when you are paying your next bill, don't forget to include your payment with the enrollment form as the auto-pay service becomes effective for the next  billing cycle.

To sign up for our Automatic Payment option, complete the form printed on the reverse side of your bill or use the link below.

Please click here for the Automatic Payment Authorization form.

CUSTOMER FEES AND CHARGES
10% additional charge on the current amount will be assessed on any bill not paid by the due date on the bill.
$20.00 fee for insufficient funds or returned checks.

DELINQUENT WATER/SEWER BILL
If your Water/Sewer account remains delinquent as of October 1, per New York State Law, the delinquent amount will be assessed on the tax roll for your property and will appear on the January Property Tax Bill.

CUSTOMER RESPONSIBILITIES
You are responsible for notifying the Town of Bethlehem Water/Sewer District of any changes in account status.  If you are planning to move, please contact Customer Service within five (5) business days of your planned move.

The property owner is responsible for the water service line from the curb box, located at the edge of the property, to the point of entry into your building.  It is the customer's responsibility to maintain their water service line and to protect from damage, and keep accessible, the water meter located on your property.  If a damaged water meter is detected and we no longer have an accurate meter reading, you may be back-charged for water usage not previously billed to your account.

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