Kim Ryan
Administrator
Town Hall, Room 106
(518) 439-4955, Ext. 1164
Email:  

Cable television services for the Town residents are provided by Time Warner, based in Albany, NY.  Their operations are governed by the terms of a franchise agreement between the Town and Time Warner, in addition to all applicable Federal and State regulations.  The franchise grants Time Warner the right to install their cable lines within Town right of ways, and subjects them to certain service requirements, including installation of cable to new developments that meet specified density requirements.

Click here to view a copy of the current franchise agreement.

Questions about changes to existing hookups, repairs, new installations and comments on programming or service should be directed to Time Warner's customer service at 869-5500.  The mailing address for Time Warner is 1021 Highbridge Road, Schenectady, NY 12303.  If you have any other questions or concerns about Time Warner, feel free to contact Kim Ryan at the number listed above.

NO CABLE DISCOUNT FOR BETHLEHEM SENIORS

   Time Warner Cable does not offer a discount to senior subscribers in the Town of Bethlehem.  Although the town has for some time requested that senior subscribers be offered a discount, Time Warner has made a corporate decision not to do so.  The company also states that it plans to phase out senior discounts in other communities as future franchise renewals are negotiated.
   Senior subscribers who contact Time Warner's customer service department may be told that requests for discounts must be made through the town and an application demonstrating eligibility for a discount be filled out.
   Unfortunately, the town has no authority to offer senior cable discounts.  This power rests exclusively with Time Warner and because senior discounts are considered a "rate issue," the town cannot compel the company to give them.
   If you feel that Time Warner should allow discounts to eligible Bethlehem senior subscribers, please contact them at

Time Warner Cable - Albany Division
Peter M. Taubkin, Vice President, Government Relations and Public Affairs
1021 Highbridge Road
Schenectady, NY  12303

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