Water Division

The Town of Bethlehem Water Distribution System was established in 1927.  The system has three sources of water, the Vly Creek Reservoir, an interconnect facility with City of Albany and an interconnect facility with Town of Guilderland.  

The distribution system includes approximately 175 miles of water mains, 1600 fire hydrants, 8 water storage tanks and 7 pressure regulating valve stations.
Vly Creek Reservoir
New Salem Water Plant
There are two water treatment plants, one at New Salem South Road and one at Clapper Road.  The New Salem plant was constructed in 1958 and expanded in 1972.  It can produce a maximum of 6 million gallons of water per day (MGD) with an average of 2.3 MGD.  The Clapper Road Plant was constructed in 1994.  It can produce a maximum of 6 MGD with an average of 2 MGD.

Contact and Emergencies

Contact the Water Division at 518-439-4955, option 4, in order to:
  • report problems with water main or water meters, or
  • water quality concerns (online form), or
  • get information or assistance with water tap installations or maintenance.
For after-hour and weekend sewer and water emergencies, please contact the Police Department at 518-439-9973.

Public Notification – Trihalomethane Compliance

Under state and federal regulations the Town of Bethlehem is required to monitor for the presence of a number of compounds in water. Recently treated water sampled at one site had a running annual average concentration of 86.9 ppb (parts per billion) for a group of compounds called Trihalomethanes. These compounds are generated as naturally-occurring organic materials in water sources react with the chlorine required to properly disinfect our drinking water. This recent concentration exceeds the regulatory limit for these compounds of 80 ppb. We are providing public notification that these compounds were present in our drinking water in concentrations exceeding the regulatory limit. Please see the document links below for additional information.

Water Use Restrictions

The use of water for sprinkling of lawns and shrubs shall be allowed only before 10:00 a.m. and after 6:00 p.m.


Fire Hydrant Information

Fire Hydrant Clearing Notice
Our Water Department employees work very hard to keep the fire hydrants cleared and accessible at all times. The Town of Bethlehem has over 1600 fire hydrants spread out over many miles of the water distribution system. If you have a fire hydrant in front of or close to your property, please help to ensure the visibility and accessibility of the fire hydrant. Snow, weeds, shrubs, trees, flowerbeds, etc. can all hinder the use of a fire hydrant, so keeping them clear at all times is imperative. Please help to keep the fire hydrants clear and your neighborhood safe.

Please contact the Town Call Center to report an obstructed fire hydrant (518) 439-4955 ext.0

Fire hydrants are only for use by the Water Department and the Fire Departments
The fire hydrants in the Town of Bethlehem are only for use by the Water Department and the fire departments for emergencies. Unauthorized use of the fire hydrants could result in poor water quality and water main breaks in our water distribution system. Contractors, Landscapers, Hydro-seeders, Pressure Washing companies, etc. that need access to large volumes of water shall first obtain a permit from the Water Department at Town Hall. Once a permit has been issued, the permit holder can get water at one of two designated locations: the Town Highway garage at 74 Elm Avenue East or the Field Operations garage at 308 Kenwood Avenue. Individuals looking to obtain water at one of these locations must present their permit to the Town Personnel on site prior to receiving any water.

If you see anyone other than the Water Department or Fire Departments using a fire hydrant, please contact the water department at (518) 439-4955 or the Town of Bethlehem Police Department at (518) 439-9973. If you would like more information, please contact the water department.